3 billion child support program a 'shambles' Both frontline public servants and the main workplace union has told Fairfax Media thatlarge numbers of CSA public servants being orderedto drop everything to help with "emergency escalations" as the agency's phone lines are swamped with irate clients.
But the Department of Human Services, which runs the Child oakley deringer Support Agency says the roll out of oakley gascan the new system is going smoothly and has denied that any "emergency escalations" have occurred during the "implementation" period. The Child Support Agency'smain workplace union, the CPSU, says aggression from customers is up, staff morale is down as a result of the new system and will hold talks with senior officials from Human Services on Wednesday to discuss their concerns. Human Services has consistently refused to revealhow much oakley xx taxpayers' money it has sunk into the project but Fairfax understands the original $109 million budget has been exceeded by a large margin.
Now that Plutois finally operational, one frustrated user told Fairfax the process was a "shambles" "It's no easier and considerably slower than Cuba while we're left making excuses to customers to calm them down," the insider said. "We only have about half the information we used to, so it's very difficult telling customers where their payments are, when they can expect to receive payment." A union bulletin to its members at oakley aviators men the CSA said 'all hands on deck'emergency escalations to phones have become a daily event as the slower system is impactedon call wait times, that the escalations were lasting for days and creating huge backlogs of work.
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